Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website is intended for design-conscious customers aged 18 or older who wish to purchase high-quality lighting solutions for their homes or businesses.

1.2 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Not use our website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell our products without permission

2. Products and Services

2.1 Product Description

We specialize in premium lighting solutions including:

• Ceiling lights and chandeliers
• Floor lamps and desk lamps
• Bathroom lighting
• Downlights
• Bulbs with various cap types (B15, B22, E14, E27, G9)

We make every effort to display product colors and features as accurately as possible, but slight variations may occur due to screen settings.

2.2 Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays) from our Manchester warehouse.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, but this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Delivery times are estimates and may vary depending on your location and customs processing.

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. If we cannot ship to your location, we will notify you during checkout.

4.3 Delivery Issues

You must inspect your order upon delivery and notify us within 48 hours of any missing or damaged items. We may require photographic evidence to process your claim.

5. Returns and Refunds

5.1 Return Policy

You may return or exchange most items within 15 days of receiving your order, provided that:

• The product is in its original condition (unused, uninstalled, with all original packaging and tags)
• The product is not specially ordered or customized
• All original documentation and accessories are included

Important Exception: For hygiene and safety reasons, we cannot accept returns on opened packages of bulbs (including B15, B22, E14, E27, and G9 caps) unless they are defective.

5.2 Return Process

To initiate a return:

1. Contact our customer service team within 15 days of delivery at [email protected]
2. Wait for approval and return instructions
3. Package your item securely using the original packaging
4. Ship your return to our Manchester returns centre using a trackable method

5.3 Refunds

Refunds will be processed within 5-7 business days after we receive and inspect your return. Shipping costs are non-refundable (except for defective/wrong items).

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Chic Lighting Store and protected by intellectual property laws. You may not use our content without our express written permission.

7. Liability

7.1 Product Use

Our lighting products are designed for domestic use unless otherwise specified. Professional installation may be required for certain products – please check product specifications.

7.2 Limitation of Liability

Chic Lighting Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.