Welcome to Chic Lighting Store’s FAQ section. We’ve compiled answers to the most common questions about our stylish lighting solutions and seamless shopping experience. If you can’t find what you’re looking for, our Manchester-based team is always happy to help at [email protected].
About Our Products
What types of lighting products do you offer?
We specialise in a curated selection of premium lighting solutions including:
- Elegant ceiling lights and chandeliers to transform your space
- Practical desk lamps and floor lamps for functional illumination
- Specialist bulbs (B15, B22, E14, E27, and G9 fittings)
- Modern downlights and bathroom lighting solutions
Do your products come with warranties?
Yes! We stand behind the quality of our lighting products. Most items come with a manufacturer’s warranty – please check individual product pages for specific warranty information.
How do I know which bulb fitting I need?
Our product descriptions clearly specify the cap type (B15, B22, E14, E27, or G9). If you’re unsure, we recommend checking your existing bulb or fixture, or contacting us with photos of your current setup for personalised advice.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save favourites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.
Delivery Information
What delivery options are available?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
- Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch
Do you ship internationally?
Yes! We ship globally to most countries (excluding some Asian and remote areas). Our premium carriers ensure your lighting arrives safely wherever you are.
How can I track my order?
You’ll receive email updates at every stage, including a tracking number once your order is dispatched. Use this to follow your lighting’s journey from our Manchester showroom to your doorstep.
What if my delivery is delayed?
While we carefully estimate delivery times, occasional delays can occur with international shipping. If your order is significantly delayed, please contact us and we’ll investigate with the carrier.
Returns & Exchanges
What is your returns policy?
We want you to be completely satisfied with your lighting. If not, you may return items in original condition within 15 days of receipt for a refund or exchange (excluding return shipping costs).
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and address details. For your protection, we recommend using a tracked shipping method.
What if my item arrives damaged?
We take great care in packaging your items, but if damage occurs, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund.
Additional Questions
Can you help with lighting design advice?
Absolutely! Our Manchester-based team has extensive lighting expertise. Email us at [email protected] with room dimensions, photos, or your vision, and we’ll suggest products to create your perfect lighting scheme.
Do you offer trade discounts?
Yes, we offer special pricing for interior designers and trade professionals. Please contact us to discuss your requirements and set up a trade account.
Where is Chic Lighting Store based?
Our showroom and headquarters are located at 98 Peter St, Manchester, GB M8P 2WR, in the heart of Manchester’s historic district. While we primarily operate online, appointments can sometimes be arranged – please contact us to inquire.
We hope this FAQ has illuminated any questions you may have. For further assistance, our lighting specialists are always ready to help at [email protected]. Happy lighting shopping!